Introducing RCS Connect – unlimited communication with your Members via Text, Voice Call and Email
Introducing RCS Connect, our broadcast communication service that will allow you to get important messages out to your Members easily, efficiently and effectively. The service will allow you to contact your members directly from your RCS Software via text message, email or voice call – whichever they prefer.
*Increase engagement with Membership by sending text messages, emails and voice calls to your Members directly from your RCS Membership database
*Quickly and easily select exactly who you want to receive messages
*Unlimited Texting, Emailing, Voice Calls
*Ask questions, receive feedback, take polls and surveys from Members simply and easily
*Text links to photos, pictures, PDF documents to get more detailed messages out to the masses
Pricing Tiers (determined by Membership Size)
· Less than 200 members = $85/month
· Between 201 and 500 members = $125/month
· Between 501 and 700 members = $175/month
· Between 701 and 1,000 members = $250/month
· Between 1,001 and 2,000 members = $325/month
· Between 2,001 and 3,000 members = $450/month
· Over 3,000 members = contact Tony for price (tony@rcsunionsoftware.com)
Frequently Asked Questions
Q: Can I schedule messages in advance?
A: Not yet – but this feature is scheduled to be added in the near future.
Q: Is there a way to see replies sent by Members back to the Local?
A: Yes! Replies can be found under Settings -> Text Message Replies. This feature will allow you to ask questions and poll your Members simply and easily.
Q: Can I send to a subset of my Members, e.g., Executive Board, various Committees, Units, Active only, Retirees, etc.?
A: Yes! Using the Filter feature and/or the Custom Queue List / Print Queue feature, you can quickly and easily select exactly who you want to receive the message.
Q: How do I know if the messages I sent are being received?
A: Message History can be viewed under Settings -> Log – we will be adding more detail to this area in the future
Q: Can I send messages from a mobile device?
A: Yes! We will be working to improve usability on this, but it is currently possible by logging in to RCS with the browser on your mobile device.
Q: Is there a character limit on my messages?
A: Yes – text messages are limited to 320 characters. If you send messages with greater than 160 characters, the message will be delivered, but it may be split into separate messages. There are no limits to email and voice messages.
Q: Can I send emojis in the messages I send out?
A: Yes! Currently, to select emojis, you must push the Windows key and the period key on your keyboard at the same time. We will be adding an emoji button on the RCS Connect screen soon to make this easier.
Q: Can I send pictures, graphics, QR codes, etc.?
A: Yes! It will be sent via a link. The ability to have a picture embedded in the text is still to come.
Q: What phone number with the texts and calls come from?
A: RCS will assign a toll-free number to your Local for texts and voice calls.
Q: What email address will broadcast emails come from?A: Emails can come from your own domain, if you have a domain for your Local. If you don’t have your own email domain set up for your Local, the default your Members will see is noreply@solidarityemail.com. If you would prefer a more personalized email, we can set you up with an address with your Local in it, for example, local1234@solidarityemail.com.
If you have more questions, or wish to take a more detailed tour of the RCS Connect, please call or email Sarah – 847-400-6882 – sarah@rcsunionsoftware.com